Care Access Coordinator

Care Access Coordinator

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

We are currently seeking a Care Access Coordinator to join our team. This role will be a key member of the supportive service team at the Cancer Resource Center of the Finger Lakes (CRCFL), working to assist individuals impacted by cancer by addressing financial needs, identifying alternative payment sources, and navigating Medicaid benefits and other resources to reduce barriers to care. The Care Access Coordinator will collaborate closely with both Cayuga Health System and CRCFL to ensure patients receive holistic support, access to critical resources, and assistance throughout their cancer journey.

Roles and Responsibilities:

• Coordinate benefit investigations and assist clients with applying for grants and alternative payment sources.
• Ensure clients are connected to resources that address their financial needs.
• Screen clients for Medicaid eligibility and assist them in completing and submitting applications.
• Track the progress of applications and provide updates to clients on their status.
• Provide emotional support to clients and answer inquiries related to financial assistance and program eligibility.
• Direct clients to appropriate services as needed, offering both information and support.
• Maintain accurate client records in databases.
• Generate reports on client progress, financial assistance efforts, and other administrative tasks.
• Support general office coordination.
• Work as part of the supportive service team at the Cancer Resource Center of the Finger Lakes, actively engaging with clients to ensure they receive comprehensive assistance.
• Collaborate with CRCFL staff to connect patients with peer support programs, educational workshops, and community events.
• Assist with CRCFL strategic priorities, events, and special projects, ensuring patients benefit from the organization's services and advocacy efforts.
• Contribute to the success of team initiatives and community outreach efforts.

Required Skills and Experience:

• High School diploma or equivalent experience.
• Proficient in Microsoft Office suite.
• Strong interpersonal skills with experience in customer service.
• Good time management and prioritization skills.

Preferred Skills and Experience:

• Experience working in a healthcare or community resource setting.
• Familiarity with Medicaid and financial assistance programs.
• Background in patient advocacy, social work, or case management.

Location and Travel Requirements:

This role will be based at the Cancer Resource Center of the Finger Lakes, M-F 8am-4:30pm with collaboration across Cayuga Health System and community organizations. Outreach activities within the community may be required.

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity, ensuring the highest levels of safety, care, and respect. We strive to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care, and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs, and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Current Openings for Care Access Coordinator Jobs at Cayuga Health System