Director of Clinical Operations

Director of Clinical Operations

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Director of Clinical Operations is the leader of the Clinical Operations Office, who will report to the Chief Nursing Officer. This Director is responsible for promoting and maintaining clinical quality by leading efforts to support patient care areas with key functions. They will lead the performance and daily activities of the Nursing Supervisors, Cayuga Health Enterprise Support System -CHESS Team, Transfer Center and Safety Monitor Programs. This leader builds and maintains the team responsible for providing administrative supervision across CHS hospitals with delegated authority to lead acute care operations. They also build and maintain a team of experienced RNs known as CHESS Float Pool who possess increased competency and flexibility needed to work in multiple departments and roles across the organization and/or system as needed to maintain operations. The Clinical Operations leader acts as the primary representative and contact for health system leaders on the status of clinical staffing, bed management, and hospital capacity. The team is responsible for balancing clinical staffing across the organization, providing contingency staffing as required, managing bed assignments and resources, facilitating patient progression through the hospital, and monitoring patients in the clinical setting to promote their safety.

ROLES AND RESPONSIBILITIES:

• Communication & Relationship Management; Relationship management, influencing behaviors, and effective communication
• Knowledge of the health care environment; Nursing practice & application, regulation, economics & policy, and evidenced based practice (EBP), patient safety & quality
• Leadership; Systems & complex adaptive thinking, decision making, change management, diversity, belonging, & inclusion, and transformation & innovation
• Professionalism; professional accountability, health equity & social determinants of health, advocacy, and governance
• Business Skills & Principles; Financial management, human resource management, strategic management

REPORTING:

• Administrative Nursing Supervisors
• CHESS Team nurses
• Clinical Staffing Coordinator
• Safety Monitor Techs
• Transfer Center Team

REQUIRED SKILLS AND EXPERIENCE:

• RN License in the State of New York
• Bachelors of Science in Nursing (BSN) with 5 years of acute care RN experience OR ASN with a Bachelor's Degree in another field.
• Minimum of 3 years of acute care experience as an RN
• Minimum of 2 years as an Administrative Nursing Supervisor, or similar position with a demonstrated level of operational leadership and resources decision making
• Successful completion of the American Organization for Nursing Leadership (AONL) Administrative Supervisor Leadership Course within one (2) year of hire

PREFERRED SKILLS AND EXPERIENCE:

• Previous leadership experience
• Masters of Science in Nursing (MSN), or Master's Degree in business, administration, or leadership
• Experience in patient capacity and throughput factors; knowledge of the requirements and processes for transferring patients in or to a higher level of care
• Demonstrated interpersonal relationships in a manner, which enhances communication, promotes conflict resolution and facilitates staff mentoring and development.
• Demonstrated leadership and organizational abilities and the ability to work in stressful conditions.
• Demonstrated supervisor or management experience

PHYSICAL REQUIREMENTS: Repetitive use of hands and fingers (e.g., Use of computer keyboard); may require lifting and carrying light loads (up to 40 pounds), including boxes, equipment, IV solutions and stooping and kneeling (e.g., to pick up items from the floor, to remove and replace items on lower shelves and to file documents in lower file drawers); sitting, walking, or standing for long periods of time may be necessary; must be able physically to operate the equipment used for the job.

LOCATION AND TRAVEL REQUIREMENTS:

• Onsite at Cayuga Medical Center

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, and a job interview, or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Current Openings for Director of Clinical Operations Jobs at Cayuga Health System