Patient Access Supervisor

Patient Access Supervisor

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The Patient Access Department is the first point of contact for patients and assists them with registration processes. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, and accurately entering information into computer. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.

Roles and Responsibilities:

• Greet patients and caregivers warmly, and properly identify patients using two identifiers before scanning identification into the database.
• Register patients by collecting accurate demographic and insurance information, verifying insurance, and completing all required registration forms.
• Adhere to admitting policies, including patient placement, transfers, and discharge procedures, while managing imaging requisitions and following procedures for deaths and autopsies.
• Maintain coverage for registration areas, including scheduling, supply ordering, and orienting and training new staff.
• Review and ensure accuracy of admits, discharges, and transfers, re-educating PSRs as needed.
• Troubleshoot process, data, and insurance issues, propose solutions, and ensure proficiency in downtime procedures.

Required Skills and Experience:

• Educational Requirements: High school degree plus two years clerical experience required

Preferred Skills and Experience:

• Associates Degree preferred.
• Experience: Previous healthcare experience and medical terminology preferred

Physical Requirements:

• Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

Location and Travel Requirements:

• Onsite
• Cayuga Medical Center

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Current Openings for Patient Access Supervisor Jobs at Cayuga Health System