Provider Integration Manager

Centralus Health Mission

Our mission is to deliver high-quality care, empower our teams to success and improve the wellbeing of the communities we serve.

Job Summary

The Provider Engagement Specialist will work closely with the Provider Engagement team, with a focus on project management and provider education. Specialist will be responsible for managing all provider-related projects including, but not limited to: locum tenens management, practice onboarding management and working closely with the other provider engagement specialists to manage the onboarding process for new Centralus providers.

Additionally, this role will focus on developing, implementing and managing a provider-only orientation process for new Centralus providers.

Job Functions (5-10)

• Works closely with the full Provider Engagement team, with the main goal of ensuring a positive provider experience from recruitment to retention and beyond

• Launch and lead a new provider-only orientation process for all Centralus providers; will work closely with Centralus HR and Medical Staff Office to ensure orientation process is fully compliant with all necessary components

• Manage the onboarding process for each new practice that joins Centralus Health; includes collaborating closely with operational leaders, practice managers and support departments (e.g., Human Resources, Finance, Information Technology, Facilities) to ensure timely project success as well as facilitating recurring onboarding project management meetings to keep stakeholders on task

• Provides direction and necessary updates to internal teams of any potential delays or problems

• Research issues related to onboarding or workflows and provides feedback/recommendations to management for review

• Patient Experience and Press Ganey liaison for ambulatory clinics

• Ability to succeed in a fast-paced environment with the capability to pivot quickly and adapt to directional change

• Ability to maintain confidentiality when exposed to sensitive information

• Assist in coordination of patient notifications in regards to physician moves and/or departures

• Other duties as assigned

Important Note: (*) indicates an essential function of the job as defined by the Americans with Disabilities Act (ADA). Essential functions are the core duties that are fundamental to the position and must be performed, with or without reasonable accommodation.

Success Factors (4-6)

• You approach tasks using a collaborative lens first; your preferred method of working is with others, leveraging the strengths and experience of a team.

• You pride yourself on your superior project management skills, and you have been commended for your meticulous attention to detail and organizational skills. 

• You thrive when simultaneously managing multiple projects and excel when having to switch in between projects that have many layers

• You are a critical thinker; you don't believe that something has to be done a certain way because that is how it has always been done; you approach tasks with a critical eye, looking at the full picture rather than just the individual task

• You continuously look for ways to improve-streamlining workflows, removing barriers to success, and enhancing the experience for providers, team members and patients. 

Education / Experience Qualifications

Required:

• Bachelor's degree in business, human resources, healthcare administration, or a related field with 5+ years of experience in project management and healthcare management

• Equivalent Experience: 7+ years of progressive experience in managing programs or projects within healthcare or staff development environments.

Preferred:

• Previous leadership experience in healthcare or staff development.

Physical Requirements

• Standing - 20%

• Sitting - 80%

• Reaching-40%

• Bending - 40%

• Lifting - must be able to lift 20 lb.

Current Openings for Provider Integration Manager Jobs at Cayuga Health System