Senior Director of Provider Engagement

Sr. Director of Provider Engagement

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

We are currently seeking a Sr. Director of Provider Engagement to join our team. This position plays a critical leadership role in developing and executing strategies to recruit, contract, compensate, onboard, retain, and engage healthcare providers. This position ensures the organization builds a robust and high-performing employed provider network, optimizing relationships and ensuring seamless integration of new providers. This position will also oversee the development of other provider support services. The Senior Director will collaborate closely with internal stakeholders, including human resources, legal, and finance departments, to support a cohesive, strategic provider engagement framework.

The Senior Director of Provider Engagement will initially provide direct oversight and leadership for the following departments: Provider Recruitment, Provider Contracting, Provider Onboarding and Retention, Locums Management, and Network Coordination. May be responsible for other areas and job functions as assigned.

Roles and Responsibilities:

• Provider Recruitment
  • Develop and executive provider recruitment strategies.
  • Provide leadership to and facilitate the success of the provider recruitment team.
  • Facilitate the attraction, and engagement of high-quality healthcare providers, including physicians and advanced practice providers (APP) to join the employed provider group.
    • Work to achieve aggressive organizational recruitment goals.
  • Facilitate the maintenance of relationships with medical schools, residency programs, professional associations, and national recruitment agencies to cultivate a strong provider pipeline.
  • Develop and facilitate the execution of a three-, five-, and ten-year recruitment plan.
  • Maintain a provider recruitment dashboard, measure department productivity, and compare against appropriate regional and national benchmarks.
  • Develop, maintain, and monitor finances against department budget.
  • Promote diversity in provider recruitment efforts, ensuring the network reflects the community's demographics and healthcare needs.

• Provider Contracting and Compensation

• Provide expertise, maintain knowledge, and monitor industry trends in the development/design of provider employment agreements.
• Provide leadership and oversight to the Health System Provider Compensation Committee.
  • See Provider Compensation Committee Charter and Provider Compensation Committee Governance Philosophy.
  • This role is an active participant in the development of provider compensation methodology, maintenance of methodology, and work effort of the committee and deliverables.
  • Design and oversee competitive compensation models, including salary, bonus structures, and other incentives, aligning them with the organization's financial goals and industry benchmarks.
  • Regularly analyze market trends and industry standards to adjust compensation packages and remain competitive in attracting top physician/APP talent.
• Provide leadership to and facilitate the success of the provider contracting team.
• Provide direct oversight and be actively involved in the management of new and existing provider contracts, manage the contract lifecycle (i.e., new agreements, renewals, amendments, terminations)
  • Lead provider negotiations and guide development of provider contracts
  • Ensure favorable terms for both the organization and the providers
  • Collaborate with legal and compliance teams to ensure contracts align with regulatory standards (e.g., stark law, anti-kickback statute, and fair market value) and organizational policies
  • Ensure clear and timely communication
  • Ensure the process is efficient and responsive to the needs of the departments that are served
  • Ensure employment agreements are consistently and equitably applied/implemented across the organization
  • Collaborate with Human Resources, Finance, and Payroll
• Develop, maintain, and monitor finances against department budget.

• Provider Onboarding and Retention

• Provide leadership to and facilitate the success of the provider onboarding and retention team.
• Lead the development and management of comprehensive provider onboarding and retention programs, ensuring new providers integrate seamlessly into the health system
• Collaborate with clinical and administrative teams to create orientation and training materials that ensure providers are well-equipped to succeed in their roles.
• Provide oversight and/or maintain engagement with the payer credentialing process, ensuring all providers meet regulatory and organizational standards before joining the network.
• Collaboration with and facilitate a strong working relationship with Medical Staff and have a firm understanding of the Medical Staff Credentialing Process.
• Collaborate with stakeholders (e.g., Chief Medical Officer(s), Medical Director(s), Director of APP Integration).

• Develop and implement strategies to retain top-performing providers, reducing turnover and improving job satisfaction.
• Regularly engage with providers to address concerns, support their professional development, and improve their overall experience within the organization.
• Provide shared oversight and actively participate in the Provider and Employee Wellness Committee
• Collaborate with clinical leadership to assess provider performance and offer feedback, coaching, and career development opportunities. Provide shared oversight for provider evaluation process.
• Provide oversight for the analysis of provider efficiency within the medical record and processes that impact provider efficiency with Practice Transformational Specialist(s)

• Locums Management

• Provide oversight for the management of locums across Centralus Health
• Responsible for locums planning, onboarding, placement, and offboarding in coordination with respective locums organizations and health system partners
• Oversight for locums budget; ensure invoices and payments are appropriately reconciled to actual services provided
• Troubleshoot challenges that arise as it relates to locums in the system

• Network Engagement and Coordination

• Provide oversight for the education, monitoring, and reporting of network coordination across the system
• Monitor and report out on market share; understand market share data and systems
• Develop and maintain comprehensive community needs plan as it relates to provider services
• Work closely with system partners (e.g., Cayuga Health Partners, Arnot Ogden Medical Center, Cayuga Medical Center, MarCom)
• Partners closely with the clinically integrated network to coordinate on provider outreach and engagement with community organizations.

• Other duties as assigned

Required Skills and Experience:

• Education:
  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field required;

• Experience:
  • Minimum of 7-10 years of experience in provider network development, recruitment, contracting, or a similar role within healthcare.
  • Proven experience in leadership roles within healthcare provider relations, contracting, or compensation.
  • Experience in strategic planning, negotiation, and relationship management with healthcare providers.

Preferred Skills and Experience:

• Master's degree preferred

• Strong negotiation and contract management skills.
  • Deep understanding of healthcare systems, provider compensation models, and industry trends.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to collaborate effectively across multiple departments and with senior leadership.
• Proficiency in data analysis and strategic decision-making.
• Knowledge of regulatory and compliance requirements for healthcare providers.

Location and Travel Requirements:

• Office-based with occasional travel required to visit provider sites.

Pay Range Disclosure:

• $145,000 to $160,000 per year

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status is an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

Current Openings for Senior Director of Provider Engagement Jobs at Cayuga Health System